Alorica at Home, formerly known as West at Home, is a virtual call center that hires agents to handle inbound calls from home. The company works with some of today’s leading companies like HSN, H&R Block, Office Depot, Walgreens, and more.
Alorica at Home employs agents to complete a variety different tasks from home. The work ranges from technical support, customer service, online chat, and some inbound sales. A typical day could consist of you providing customer assistance to several companies. You will get paid training with West at Home, and could actually start assisting your first customer within a few days.
Besides having the necessary phone, computer and Internet connection, there is very little investment needed to become a Alorica at Home agent. Alorica provides full paid training course that will prepare you to work from home. Alorica at Home also provides a Performance Assessment Liaison or PAL. A PAL is the point of contact for our at-home agents who offers support through training and call processing.
Reference the list below to review what supplies you need.
- Computer Type: PC compatible (no Macs)
- Internet Browser: Internet Explorer 10.0 or Higher
- Monitor Size: 17 inches or greater
- Minimum OS Version: Windows Vista, Windows 7, Windows 8, Windows 8.1, and Windows 10
- Minimum RAM: 1 GB or higher
- Minimum Processor Speed: 1 GHZ (1000 MHz) or better on multi-core processors.
1.4 GHZ (1400 MHz) on single-core processors
- Minimum Graphic Resolution: 1024 x 768
- Sound card with speakers or headset for training audio (During call processing a headset that is attached to your phone is required.)
- Internet Connection: DSL, cable, or fiber optic (no dial-up, satellite, or 4G wireless connections)
NOTE: DSL, cable, or fiber optic Internet connection is required. For security and stability reasons, wireless networks such as 802.11 A/B/G/N WiFi and Bluetooth are not supported for troubleshooting by the Alorica at Home Helpdesk. Phone must be a feature free POTS land line (no voicemail, answering machines, call waiting, etc.). Cell phones are also prohibited.
Types of Training:
ILT: The Alorica at Home training environment provides our agents the opportunity to train at home through Instructor Led Training (ILT) where agents have a set training schedule in a real-time virtual classroom setting that offers more socialization with their peers and the opportunity to develop relationships with those they work with! In addition – and depending on the project, we also offer a self-paced, computer-aided training opportunity to our agents!
CBT: Depending on project, the Alorica At Home training environment also offers self-paced, computer-aided training to our agents! This is known as Computer Based Training (CBT). CBT is web based, with a series of modules that must be completed in sequence. CBT is self paced and provides agents a specific window-timeframe to complete each module. Quizzes are presented after each module and require a minimum passing score, prior to completing the next module. CBT requires trainees to be responsible for completion of training in the allotted timeframes, successfully pass each module and attend any required webinar sessions. CBT is completed virtually from the privacy of our agent’s homes, similar to the ILT environment (without the instructor lead training portion).
Besides the ability to work from the comfort of your own home, Alorica provides many other benefit options:
- Flexibility. You get to set your own hours and work around your schedule.
- No commute. No drive to work with expensive gas bills.
- No dress code. You wear what you want – no dry cleaning bills.
- Medical and dental benefits. You have the option to take advantage of medical and dental related benefits from an outside provider.
- Most importantly, work from the privacy and comfort of your own home.
Alorica at Home offers schedules based on a per minute, per call OR guaranteed hourly rate. If total earnings (whether via per minute, per call or guaranteed hourly rate) are less than minimum wage, employee compensation will be trued up to meet their local minimum wage requirements (our employees will always earn the greater of the two pay scales). Alorica at Home employees are paid on a bi-weekly basis. Direct Deposit and/or Pay Card options are available immediately.The pay can range anywhere from $7.20 to $18 per hour depending on the client you are dealing with. Some clients will pay you by the talk minute, which can range anywhere between $0.12 to $0.30 per minute. Again, these are not guaranteed numbers.
Job Application and Recruitment
To become an Alorica at Home agent, you need to fill out an application form on the company’s website. You must have a minimum of GED or high school diploma to apply. College education is an added advantage. Once the company accepts your application, you will be invited for several behavioral and online skills assessments after which an offer might be issued.
Once you get a preliminary offer, you will be required to pay about $30 for a criminal background check. You might also undergo drug testing before you start working for the company. You will receive training with an hourly rate payment. Additionally, you might undergo continuous training regarding services and products of the clients of the company. As an Alorica at Home agent, you must be ready to work for a minimum of 10 hours a week.